TechWorks Network Limited

Effective Date: 22 June 2026

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1. Introduction

TechWorks Network Limited ("TechWorks", "we", "us", or "our") is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Privacy Act 2020 (New Zealand).

By engaging our services, using our website, contacting us, or otherwise providing personal information to us, you acknowledge and agree to the practices described in this Privacy Policy.

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2. Information We Collect

Depending on the services provided, we may collect and process the following information:

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Personal Information

• Full name

• Residential or business address

• Phone number

• Email address

• Company or business details (where applicable)

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Billing and Payment Information

• Billing address

• Payment records

• Transaction history

• Account information required for invoicing and payment processing

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Note: Payment card information is generally processed and stored by our third-party payment providers and not directly by TechWorks.

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Technical Information

• Device information

• System configuration details

• Network information

• Software and licensing information

• Diagnostic and troubleshooting data

• Service history and technical notes

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Remote Support Information

• Remote access session logs

• Session connection details

• Diagnostic information generated during support sessions

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Website Information

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics information

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Communications

• Emails

• Phone calls

• Support requests

• Service enquiries

• Customer feedback

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3. How We Collect Information

We may collect information directly from you through:

• Website contact forms and online bookings

• Telephone conversations

• Email correspondence

• In-person meetings and onsite visits

• Remote support sessions

• Service agreements and quotations

• Customer account registrations

We may also receive information from:

• Third-party booking platforms

• Payment processors (such as Stripe)

• Domain, hosting, software, and cloud service providers

• Manufacturers, distributors, and vendors

• Referral partners

• Publicly available sources where permitted by law

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4. How We Use Information

We may use your information to:

• Provide, manage, and support our services

• Schedule appointments and communicate with you

• Process payments and issue invoices

• Verify identity and account ownership

• Maintain service records and job history

• Diagnose, troubleshoot, and resolve technical issues

• Provide remote support services

• Assist with warranty claims and vendor support requests

• Improve our services and customer experience

• Meet legal and regulatory obligations

• Protect our legal rights and recover outstanding debts

• Send service-related communications

• Market our products and services where permitted by law

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5. Disclosure of Information

We may disclose personal information to:

• Employees, contractors, and subcontractors engaged in delivering services

• Payment processors and financial service providers

• Booking and scheduling platforms

• Cloud service providers and software vendors

• Manufacturers, distributors, and warranty providers

• Professional advisers including accountants, lawyers, and insurers

• Debt collection agencies and credit reporting agencies where necessary

• Government agencies, regulators, courts, or law enforcement where required by law

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We will only disclose information where reasonably necessary to provide services, operate our business, comply with legal obligations, or protect our legitimate interests.

TechWorks does not sell personal information to third parties.

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6. Remote Support and Device Access

Where remote support services are provided:

• Your consent will be obtained before remote access is initiated.

• Remote access software may create connection logs and diagnostic records.

• We may view files, settings, applications, and system information necessary to perform the requested work.

• We access only the information reasonably required to provide support services.

 

While we take reasonable precautions to protect information during remote sessions, you acknowledge that remote support and device servicing involve inherent risks, including the risk of data loss, corruption, security incidents, or system disruption.

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7. Data Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Security measures may include:

• Secure passwords and authentication controls

• Encryption where appropriate

• Restricted access to customer information

• Secure cloud platforms and service providers

• Staff and contractor confidentiality obligations

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No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Deliver services

• Maintain customer records

• Meet legal, accounting, tax, and regulatory obligations

• Resolve disputes

• Enforce contractual rights

• Protect legitimate business interests

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Information that is no longer required may be securely deleted, anonymised, or destroyed.

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9. Your Rights

Subject to applicable law, you may request:

• Access to personal information we hold about you

• Correction of inaccurate or incomplete information

• Information about how your personal information has been used or disclosed

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Requests should be submitted using the contact details provided below.

We may require verification of identity before processing requests.

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10. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to:

• Improve website functionality

• Analyse website traffic and usage

• Enhance user experience

• Support marketing activities

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You may manage or disable cookies through your browser settings, although doing so may affect website functionality.

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11. Marketing Communications

Where permitted by law, we may send information about our services, promotions, special offers, or business updates.

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You may opt out of receiving marketing communications at any time by contacting us or using any unsubscribe method provided.

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Service-related communications relating to existing bookings, invoices, support requests, or account matters may still be sent where necessary.

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12. Third-Party Services and Websites

Our website, communications, or services may contain links to third-party websites, software platforms, or service providers.

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TechWorks is not responsible for the privacy practices, content, security, or policies of third-party services. We encourage you to review their privacy policies separately.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

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The current version will always be available on our website and will take effect from the date published.

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14. Contact Us

For privacy-related enquiries, requests for access or correction, or complaints regarding personal information, please contact:

TechWorks Network Limited

Email: info@techworksnetwork.co.nz
Phone: 0800 TechWorks (832496)
Website: www.techworksnetwork.co.nz
Address: Great North Road, Glen Eden, Auckland, 0602

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